Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
1. Introduction
Sprout Port ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sprout-port.sbs and use our online gardening and landscape design courses.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or enrol in a course
- Complete contact or enquiry forms
- Subscribe to our newsletter
- Participate in community forums
- Contact us for support
This information may include your name, email address, postal address, and course preferences.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our courses and services
- Process your enrolments and payments
- Communicate with you about your account and courses
- Send administrative information and service updates
- Respond to your enquiries and support requests
- Improve our website and educational content
- Analyse usage patterns to enhance user experience
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party companies that assist us in operating our website and delivering our services, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Sprout Port
47 Greenfield Lane
Bristol, BS8 2QT
United Kingdom
Email: [email protected]